I have chronic fatigue syndrome, brought on by an attack of shingles almost exactly a year ago. It's arrival in my life has played merry hell with a whole bunch of things, from libido to apparent intelligence; from ability to concentrate to ability to sleep. It's seen me on ever-increasing doses of antidepressants, as if that'll help, and I've accumulated a really, really bad attendance record at work. It's led to me gaining weight as I can't exercise, and because all I want in the evening is a beer. That in turn means my self-esteem drops.
Moving house brought with it a new GP, who is a total star; she actually diagnosed this as post-viral chronic fatigue, which has been pretty darned obvious to everyone who knows me, and recommended cognitive behavioural therapy as the most successful treatment for this condition.
I phoned AXA PPP to pre-authorise treatment; they said yes, fine. I found a therapist; I cleared her with AXA PPP. Yes, that's fine. After a couple of sessions, my therapist recommends that I check with them how many sessions my insurance covers; they say six, and then more, resting on the prognosis and treatment plan written by my therapist. My therapist writes a treatment plan, and faxes it to them; they say they'll reply within 24 hours. This therapy, along with reducing the antidepressants, is really helping me now.
10 days later, we still haven't heard from them. I start to get in contact; they are remarkably evasive. Today, I finally get a reply. My condition and its treatment are not covered. At all.
They graciously say that they will pay for the six sessions I've had, as it was their mistake that I was told I could have them. Geee, thanks.
I am utterly furious.